By using our web site you consent and agree without any limitation or qualification to be bound by Flexactive (Pty) Ltd.’s (“Flex”) Privacy Policy.
We respect the importance of and the privacy needs of all our registered web and mobile application site members and user. Your information is extremely important to Flexactive and we are committed to handling such with the utmost privacy and care. Our Privacy Policy outlines the information we gather from you via our web and mobile application sites by e-mail or telephonically for use in our business transactions with you.
We utilise this information in order to be able to deliver an efficient, effective, easy to use system and processes creating a seamless, simple, user friendly and very pleasing shopping experience.
Information collected from you
Information is collected from you via our web sites when:
- Browsing,
- Registering,
- Selecting goods and placing an order,
- E-mailing and via our support/sales/marketing communications
When you register and/or order we require you to supply personal information such as; your name, postal and physical addresses, e-mail address, telephone/mobile number and method of payment or other relevant information. Information may also be obtained telephonically from you. We may also utilise "cookies" or tracer tags to gather statistical information about site visits by unregistered and registered users.
Utilisation of your information
The information obtained may be used in numerous ways, such as, to:
- Improve service levels.
- Improve response times relating to your requests, queries and other general communications.
- Improve transactional process turn-around times.
- Enhance web and mobile application site user experience.
- Improve or expand on our current product and service offerings.
- Participate in marketing research, surveys and promotions.
- Develop new products or services.
- Audit transactions
Our web hosting and payments service providers do have limited access to this information specifically to be able to support our sites and conduct those services required in order to deliver the products and services offered and required to operate our sites and allow Flex to conduct their business in a professional, efficient, secure and confidential manner.
Statistical and mathematical information collected (non-personal identifiable information) may be utilised for research, marketing, product development, enhancement of site functionality/features, advertising or other applications or uses and supplied to other partners of Flex.
At times when we are required by law, regulatory requirements, instances of fraud or to assist in the prevention of fraud, the protection of personal rights we may disclose this information to the relevant third parties.
We may also disclose information internally within our organization, holding entity, associated company, or any subsidiary, involved in our business now or in the future.
Communication to clients and/or registered members
At times we may communicate with you either telephonically or by e-mail concerning our current/new products, service efficiency, information accuracy confirmation, queries and market research. Communication should always be a two-way process and we welcome you to communicate with us as to suggestions as to how we can improve our site designs, new idea’s, service delivery, query resolution and weather you may want to participate in any of our market research, advertising or promotional projects.
Data capture – personal information collected
We only use this information for the purpose of accurately executing your transaction request, namely: order, payment, credit, delivery and returns and to improve our services/offerings. The personal data you input on our sites is automatically processed onto our system as inputted by you and we depend on you to always keep your information current and accurate.
We are the sole owner of this information collected on all our web and mobile application sites. The information will not be shared, sold, or used for purposes other than disclosed in this privacy policy.
Personal information security
We take reasonable steps to protect your information from unauthorised access, unauthorised alteration, use, disclosure and destruction. Access to this information is restricted to only those Flexactive employees who have to work with the information to be able to service you efficiently and effectively. However, no site is completely secure regardless of the measures taken by all parties concerned.
Third Party Links
We have third party links to our web sites. These third party links to other service provider’s have their own separate privacy policies which we are not party to, nor do we accept any liability, responsibility or accountability therefore.
Sale, acquisition or merger
In the event that Flex may become involved in an acquisition, merger, sale or transfer of assets, information may be transferred to the acquiring party/s as part of the transaction.
Third party privacy policies
This Privacy Policy only applies to our web site. Please refer to the privacy policies of our service providers who are linked to our web site. Please note that we are not responsible for nor have any control over any of our business partner policies as they are separate businesses which are out of our control. We merely provide a link thereto. We are not responsible or liable for any products or services supplied, content, data transferred, site performance, advertising, guarantees, promotions, virus’s, subscriptions, charges or otherwise offered by any third party supplier.
Personal information access
Should you wish to access your personal information (where Registration is may be applicable) please click on” My Account” and follow the process.
Registration on Website
You may or may not be able to register on our site. You may be required to be registered to be able to perform a transaction on our site. When registered you will then be able to communicate, select, order and pay for products listed thereon. When registering you will be requested to input personal information, such as, your name, physical & postal addresses, e-mail address, telephone numbers and payment type/method, username and password to enable us to make your experience user friendly, fast and accurate.
Cookies and Tracer Tag Usage
Cookies and tracer tags may be utilised to obtain statistical or mathematical data regarding our services. Any information collected in this manner will not have any personal identifying data. This statistical data collected is used to assist us in improving our sites, our service offerings, site usage, user preferences or session information (for e.g. page requests, browser types, average time spent browsing, number of visitors, location data, weblogs, traffic data) and communication information to optimise your overall shopping experience.
Please note that your web/other browser has the ability, if you so require, to decline cookies by pre setting your browser options to decline them. If you set this option not to accept cookies or tracer tags then certain products, services, functionalities or features offered on our sites may not be available to you.
Policy alteration
We may alter our Privacy Policy from time to time depending on feature and functionality upgrades, third party service provider relationship changes and regulatory/legal changes to the site. The date of the issue of this document is February 5, 2021.
Should you have questions relating to our Privacy Policy, or our handling of any personal information collected, please contact us by writing to info@flexclothing.co.za. This Privacy policy is intended for use by users within the Republic of South Africa only and not for users in other countries.
Confidential to Flexactive (Pty) Ltd as at February 5, 2021. All rights reserved.